Refund & Returns Policy

Overview

We want you to be happy with your order. As a perishable food product sold by weight, our smoked catfish is handled under the conditions below. Please read them before you order — placing an order means you accept this policy.

1. Sold by weight — quantities are estimates

Our catfish is priced and sold per kilogram. Any piece counts or portion estimates shown are a guide only. Fish differ in size from one production batch to the next, so the number of pieces you receive may be slightly more or fewer than estimated — what is guaranteed is the weight you ordered.

• We strongly encourage you to weigh your order on receipt, ideally in front of the delivery rider, to confirm the kilograms.
• If there is a genuine shortfall in weight, report it to us at the point of delivery with the weighed evidence (a photo of the scale reading helps) and we will make it right.
• A difference in piece count alone — where the correct weight was delivered — is not a basis for a return.

2. Delivery and your availability

You must be available to receive your order, or arrange for someone to receive it on your behalf, at the address and phone number you provide.

• If a package has been dispatched and you are not available to receive it, a fresh delivery fee will apply for the next delivery attempt.
• This also applies where the delivery address or contact details you gave are incorrect or unreachable.
• Because the product is perishable, re-delivery can only proceed while the goods remain fit for consumption.

3. Returns

If a return is agreed with us, the following deductions apply because the goods are perishable and have already incurred logistics costs:

• You forfeit the delivery fee already paid on the original order.
• You bear the cost of return delivery — in practice this means the delivery cost applies twice in total (the outbound fee you forfeit, plus the return trip).
• A service charge of 5% of the order value is deducted to cover processing and handling.

The balance after these deductions is what will be refunded to you.

4. How refunds are processed

Once a return is received and approved, we will process your refund within 48 hours, paid back to your original payment method. The time it takes to reflect in your account afterwards depends on your bank or payment provider.

5. Damaged or incorrect items on arrival

If your order arrives damaged, leaking, or is clearly the wrong item, please report it at the point of delivery — before the rider leaves where possible — and send us photos and (for weight issues) the weighed evidence the same day. Verified damage or fulfilment errors on our part are corrected at no extra cost to you, either by replacement or full refund.

6. What is not refundable

• Perishable goods that have been opened, partially consumed, or stored improperly after delivery, where there is no genuine quality or weight issue.
• Differences in piece count where the correct weight was delivered.
• Failed deliveries caused by your unavailability or incorrect details (a new delivery fee applies instead — see section 2).

7. How to request a refund or return

Contact us as soon as possible with your order reference. Message us on WhatsApp at +2349010285696 or email info@seadanfarms.com. The faster you reach us — ideally at delivery — the easier it is to resolve.